Privacy policy

Last Modified: September 1st, 2023

OptiHealth, ("Us," "we," "us" or "our") takes your privacy and the security of your information very seriously.

This Privacy Policy ("Policy") is provided for this website, ("Site" or “Sites”) and any functionality we may choose to offer through the Site that link to or refer to this Policy, including any mobile applications that we have or may develop (“Mobile App”) (collectively the "Services").  

This Policy is incorporated into, and is part of, our Website Terms of Use available at which governs your access to and use of the Services. Capitalized terms not defined in this Policy shall have the meaning provided within the Terms of Use.

If you have any questions regarding this Policy please contact us at

The Policy describes the types of information we gather from people visiting the Site and from individual users ("you" or "users") interacting with our Site and Services and how we use, transfer, and secure such information. By accessing the Services, you agree to be bound by this Policy. This Policy does not govern information we receive from third parties, unless specifically stated. If you do not agree to the terms of this Policy, please do not use the Services. Each time you use any Services, the current version of this Policy will apply. Accordingly, when you use any Services, you should check the date of this Policy (which appears at the top) and review any changes since you last reviewed the Policy.

1. Types of Information We Collect

We may collect two types of information from users of our Site: "Personal Information," which is information that can be used to identify you (such as name, email address, etc.), and "Aggregate Information," which is information that cannot be used to identify you (such as frequency of visits to the Site, browser type, etc.)

1.1  Personal Information Collected

1.1.1  We collect Personal Information that you voluntarily provide to us when you use our Services. For example, you may provide us with your email address, first name and last name, or other Personal Information.

1.1.2 Other information we may collect:

  • Contact Information such as your first name, last name, physical address, phone number, email address and other Personal Information.  
  • Date of Birth
  • Insurance Information
  • Payment Information
  • Answers to survey questions

1.1.3 Use of Personal Information: We use the Personal Information you provide to us as necessary to provide you the Services.  Please note that this may involve transferring your Personal Information to a third party.  

1.1.4 Use of Personal Information for Testing Services: We collect personal information to provide testing Services to you.  This information may include:

  • Test kit or sample identifier
  • Your name
  • Full date of birth
  • Street address
  • Phone number
  • Email address
  • Answers to certain health questions
  • Information regarding your relationship with your ordering phsycian in our physician network

We collect information about your current and past health history, diagnosed conditions and lifestyle choices that may have an ipact on your health.  We may also collect information on your reasons for using the testing Service.  Some of this Personal Information is required and some may be provided voluntarily (voluntary questions will be identified so you can decide whether or not to respond to them).   We may also request family health history.  This Personal Information will be used to facilitate the establishment of a physician-patient relationship with a physician in our physician network, which is provided as part of the testing Services.  It will also help the physician network to determine your eligibility for testing.  

1.1.5 Access to your Personal Information.  You may download your test results and reports at any time.  We will retain your test results and your Personal Information for at least the time required by applicable state law.  Additionally, the physician network will retain your Personal Information as long as required by law.  

1.2.  Collection of Personal Information by Third Parties

1.2.1.  Some links within our Services may redirect you to third party websites that we do not operate. The privacy practices of these websites or services will be governed by their own policies. We make no representation or warranty as to the privacy policies of any third parties, including the providers of third-party applications.

1.3.  Aggregate Information Collected

1.3.1.  Aggregate Information is information that does not identify you. Aggregate Information may be collected when you use our Services, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify Personal Information, such that only Aggregate Information remains. We may collect, use, store, and transfer Aggregate Information without restriction, including for use in research and development and product development, as permitted by applicable law.

1.3.2.  For example, when you use our Services, some information is automatically collected. Such information could include your operating system, your location, or the web site from which you linked to us ("referring page"), the name of the website you choose to visit immediately after ours (called the "exit page"), information about other websites you have recently visited, browser (software used to browse the internet) type and language, device identifier numbers, your site activity, and the time and date of your visit.

1.4.  Use of "Cookies"

1.4.1.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive and smartphone through your web browser and our Services to help us identify you and enhance your experience. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you may be unable to use part or all of our Services that require registration in order to participate. You can learn more about cookies and how they work at You can always disable cookies through your browser or smartphone settings. Doing so, however, may disable certain features on our Services. You can opt-out from third party cookies that are used for advertising purposes on the NAI website at

1.5.  Analytics

1.5.1.  We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our Site or Services. Google Analytics does not create individual profiles for visitors and only collect aggregate data. To disable Google Analytics for example, please download the browser add-on for the deactivation of Google Analytics provided by Google at To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at You may find additional information about Google Analytics at You have the option to opt out of Google's use of cookies by changing your settings through Google Ad Settings via the Google advertising opt-out page at

1.6.  We may also use cookies, pixels, beacons, or other web tracking technologies to track the amount of time spent on our Site and Services or social media. We may work with a third party to collect and process this information for us, based on our instructions and in compliance with this Policy.

2.  Sharing of Personal Information with Third Parties

2.1.  We may transfer Personal Information to third parties for the purpose of providing the Services. We may disclose Personal Information to our affiliates or third-party service providers to provide you with the Services. For example, we may transfer your Personal Information to third party service providers such as Amazon Web Services, and other software providers to (i) assist with providing the Services; (ii) communicate with you about current or future offerings., including sending you marketing communications where you have opted in these communications.  Your Personal Information may be stored and processed outside the United States.  These third-party service providers are not authorized to retain, share, store or use the Personal Information for any purposes other than to provide the services they have been hired to provide, which may include assisting us with alerting you to future product offerings where you have opted in to receive such communications.

2.2.  We may also elect to transfer your Personal Information to third parties under special circumstances to: (i) to comply with a legal requirement, judicial proceeding, court order, or legal process served on us; (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of OptiHealth; (iv) when we believe it is necessary to protect the rights, property, or safety of OptiHealth or other persons, or (v) as otherwise required or permitted by law, including any contractual obligations of OptiHealth.

3.  Corrections/Information Removal/Opt-Out

3.1.  You can request that any Personal Information stored by us to be deleted at any time by contacting us at We may require you to provide certain information to verify that it is you making the request. However, we will not delete information that we are required to retain in order to comply with applicable laws and regulations, our own data retention policies, or to complete the offering of any active portion of the Services.

3.2.  If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each communication.

4.  Children and Privacy

4.1.  We do not knowingly collect Personal Information from children in connection with the features of our Sites or Services. If we become aware that an individual under the age of 13 has provided personally identifiable information through our Sites, we will immediately remove the individual’s personally identifiable information from our files.

5.  How Do We Protect Your Information

5.1.  We take the security of your Personal Information very seriously. We use reasonable administrative, physical, and technical safeguards to secure the Personal Information you share with us. Despite these safeguards, and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third-parties will not be able to defeat our security and improperly collect, access, steal, or modify your Personal Information.

6.  Will We Change This Privacy Policy?

6.1.  Each time you use our Site or Services the current version of the Policy will apply. When you use our Site, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. Unless stated otherwise, our current Policy applies to all information that we have about you.

7.  How Do You Contact Us?

7.1.  To contact us with your questions or comments regarding this Policy or the information collection and dissemination practices of this Site, please contact us:


6704 Valjean Avenue

Van Nuys, CA, 91406

8.  Visitors That Reside Outside the United States

8.1.  We provide the Sites for the purpose of serving interested parties within the United States, and our Site and Services are not intended, nor directed to anyone residing outside the United States.

9.  Governing Law

9.1.  This Policy is governed by the laws of the State of California, U.S.A. without giving effect to any principles of conflict of law.